How form submissions work
A submission is automatically recorded when a respondent submits the form and reaches the ending (or thank you page). Partial responses may also be recorded and appear in the Results tab, depending on your plan.How to fix common issues
Submission not showing in Results- Check that you have sent the share link (not the preview link)
- Check that they reached the Ending page
- If they submitted partially, check whether your plan supports partial responses
- If you updated your link’s slug or custom ending, check if you shared the version with the previous slug (default form links will still work)
- Check if your form only has one page. Partial submissions are recorded when the respondent clicks Next or a similar button, so single-page forms won’t have partial submissions
- Similarly, for multi-page forms, check if the respondent clicked Next after completing the page
- Check if the respondent refreshed the page, which may have cleared their in-progress submission
- Check that the integration is connected and working
- Check that the submission was recorded in the Results tab
- Check that the relevant fields are mapped correctly
- Check if you have deleted or updated any columns or fields in your integration
- Search for their name or email in the Results tab
- Confirm they used the correct form link
- Check whether the response was recorded as a partial response
- Check if page logic or branching caused the respondent to skip those fields
- Check if the fields are marked as required
- Review the conditional logic rules of your fields
- Check if the field has a default value or URL parameter that may be overwriting the respondent’s input
- Check your logic rules for conditions that may be changing field values
- Check calculations or formulas that affect the field